Administrators can categorize a series of recommended questions, making it faster and more effective for users to ask questions during their first query.
In sales scenarios, you (as the administrator) can configure recommended questions, such as Ask About Payment Collection, Ask About Target Achievement, and Ask About Performance, in advance.
In business analysis scenarios, you (as the administrator) can configure recommended questions, such as Ask About Profits and Ask About Sales, in advance.
In administrative scenarios, you (as the administrator) can configure recommended questions, such as Ask About Attendance and Ask About Business Trips, in advance.
Taking the Chain Operation Analysis agent as an example, the following figure shows the effect after the recommended questions in the first round are configured.
Choose Agent > Workbench > Chat Experience, and enable Recommended Questions in First Round.
Click + in the initial category to add one or more questions.
If questions need to be displayed by category, click the New Category button to add a question category. You can also rename the initial category.
In a scenario with multiple questions and categories, you can quickly drag categories and questions with your mouse to sort them. Particularly, you can drag a question from category A to category B, simplifying the operation workflow.
When the recommended questions in the first round are configured, the right preview area displays their effects in real time, allowing administrators to make real-time adjustments.