User's Password Modification/Password Reset Upon Password Forgetting

Version

Function Description

In some cases, you may forget the password or need to modify the password.

This document will provide different solutions for different users.

Note:

For details about how to modify/reset the admin's password, see Admin's Password Modification/Password Reset Upon Password Forgetting.

This section applies to users who remember their original passwords and need to modify the passwords.

Password Modification by the User

Log in to the decision-making platform, click the  icon next to the username in the upper right corner, and click Account Setting, as shown in the following figure.

Modify the password according to the prompt, click OK, and click Complete. In this case, the password is successfully modified.

Resetting the Password in the Database by the Admin

The method only applies to synchronized users.

Open the corresponding database file of the server dataset for the synchronized user, find the account and password of the user, and modify the password, as shown in the following figure.

Log in to the decision-making system as the admin, choose System Management > User Management > All Users > Manage User Sync > Sync Now, as shown in the following figure.

In this case, the synchronized users can log in to the decision-making system with the new passwords.

This section applies to users who forget their original passwords and need to reset the passwords.

Password Modification by the User

After enabling Reset Password by SMS and Reset Password by Email in Password Policy Setting, users who forget their passwords can modify their passwords with the help of SMS messages and emails during login, as shown in the following figure.

Resetting the Password on the Platform by the Admin

Log in to the decision-making system as the admin, choose System Management > User Management, find the corresponding user, click the  icon, choose Generate User Password > Copy Password, and click OK, as shown in the following figure.

Users can log in to the decision-making system with the randomly generated passwords. Log in to the decision-making system, click the  icon next to the username in the upper right corner, and click Account Setting, as shown in the following figure.

Modify the password according to the prompt, click OK, and click Complete. In this case, the password is successfully modified.

Resetting the Password in the Database by the Admin

The method only applies to synchronized users.

Open the corresponding database file of the server dataset for the synchronized user, find the account and password of the user, and modify the password, as shown in the following figure.

Log in to the decision-making system as the admin, choose System Management > User Management > All Users > Manage User Sync > Sync Now, as shown in the following figure.

In this case, the synchronized users can log in to the decision-making system with the new passwords.

During password modification, you need to enter the old password as the verification for password updating.

1. You can enter wrong passwords for a maximum of five consecutive times. After you enter a wrong password for the first time, the error message "Wrong password. The account will be locked after wrong passwords are entered for 4 more times." will be displayed.

2. You continue to enter a wrong password after five times, the prompt "You have input incorrect passwords for too many times. Re-try it in 15 minutes or contact the administrator." is displayed.

You can wait 15 minutes and try again, or contact the admin who can help you modify your password by referring to section "Resetting the Password on the Platform by the Admin." After the modification, you can log in to the system with the new password.