Overview
This document introduces how to communicate technical issues with FanRuan's technical support through official service channels.
Service Channel
Online Conversation
Channel Entry
| Channel Entry | Weblink | Schematic |
|---|---|---|
| A conversation button is available in the lower right corner of FanRuan Official Website and Help Document Website |  | |
|
Procedure
You can click the conversation button and select I'd like to speak with Technical Support.
You can use any client to send an email to contact our technical support.
Procedure
You can send an email to channel@fanruanhelp.zendesk.com.
After receiving your email, FanRuan will send a reception email, which means that you have submitted your request successfully.
After reviewing your email, technical support will reply to you as soon as possible.
Note:
After your issue is resolved, you will also receive an email shown in the following figure.
LINE
You need to install LINE and register a LINE account before contacting our technical support through LINE.
| Channel Entry | Schematic |
|---|---|
(1) Scan the QR code of our official account through LINE. (2) Add FanRuan's official service account. (3) Type Technical Support in the text box and send it to our official account. | |
You need to install WeChat and register a WeChat account before contacting our technical support through WeChat.
| Channel Entry | Schematic |
|---|---|
(1) Scan the QR code of our official account through WeChat. (2) Follow FanRuan's official service account. (3) Type Technical Support in the text box and send it to our official account. | |
You need to install WhatsApp and register a WhatsApp account before contacting our technical support through WhatsApp.
Procedure
1, Open WhatsApp, tap Chats, click New Contact, name the contact as required (for example, FanRuan Service), and enter the mobile number +86 18360926780.
Alternatively, you can directly scan the following QR code to add our service account as your contact.
2, Click the conversation button on the contact page of our service account, type your request in the text box, and send it to our service account. Our technical support will reply to you in real time. For details, see the following video.
FAQs
| Question | Answer |
|---|---|
| What is the working time of FanRuan's technical support? |
|
| How soon will I get a response to an email I send? |
|
| What else can I do to resolve technical issues during non-working time of FanRuan's technical support? |
|
