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Login Anomaly Due to Token Read Failure

  • Last update:  2023-11-21
  • Overview

    Version

    Report Server Version

    Functional Change

    11.0.5

    Added the description and solution of the error code 21300019.

    Problem

    The error message "Login information has expired (Error code: 21300019)." is displayed in a pop-up window during login.

    Reason

    After items such as HttpOnly and the domain name are set in the project environment, the frontend cannot read the token from the cookie, thus the token cannot be written into the header.

    If you perform login operations such as cross-domain login or backend single sign-on, the login is unsuccessful because the backend fails to read the token for validation.

    Solution

    The super admin can set ServerConfig.tokenFromCookie in the fine_conf_entity table to true and restart the server.

    iconNote:
    For details about how to modify common table parameters, see section "Parameter Configuration" in FINE_CONF_ENTITY Visual Configuration.

    The following table lists parameter and corresponding values.

    Parameter Name

    Parameter Value

    ServerConfig.tokenFromCookie

    Boolean.

    • false (default value): Tokens cannot be retrieved from cookies during the backend token validation.

    • true: Tokens can be retrieved from cookies during the backend token validation.

     


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