Dashboard Export FAQs

Description

In Linux system, if the user does not enable Template Authentication, a prompt "No Export Permission" will be displayed when the user exports the dashboard as an Excel file as the admin, as shown in the following figure.

Cause

In Linux system, when processing images, you need the support of the local JVM X-server. To start the command, you need to add the option through the following code.

-Djava.awt.headless=true

Solution

You can modify the FineBI configuration parameters.

Description

Export the image ahead of fully loaded, making the image in loading status.

Cause

You can export templates as PDF files without fully loading the data, but the exported PDF will be displayed in loading status.

Public links do not have the functions of saving as and exporting.

Description

Exprot Error: java.lang.NullPointerException at sun.awt.FontConfiguration.getVersion(FontConfiguration.java:1264)

Cause

The corresponding font is not installed, or there are some problems in the environment.

Solution

Execute the following command under the Linux system, and then restart the Linux system.

yum install fontconfig

Description

If the template name contains special characters, special characters will become underscores after the template is exported as an Excel or PDF file.

Cause

The browser does not support special characters in file names when you download files.

Description

Preview is available while an error occurs in export, which indicates that the rows of data exceed 1000000.

Cause

The amount of data has exceeded the limit, but the preview uses a pagination engine, so the preview appears normal.

However, when you export the dashboard, all data will be exported, which will be restricted by the underlying engine.

Description

The project cannot be exported or scheduled.

Cause

The environment lacks the exported parameter.

Solution

You can configure parameters through Tomcat.

Description

After you export the detail table, "null.jason" is displayed.

Cause

The number of visitors exceeding the registration amount or the unregistered system will influence exporting.

Description

Export the dashboard as an Excel file globally with "null" displayed in the text file.

Cause

There is wrong with the plugin used to export the BI template.

Solution

Download and use the latest plugin to export.

Description

"No permission" is displayed when you export the detail table.

Cause

The data volume is up to 1,070,000, and the response time is 20s due to the set server network level. However, it takes 150s to export the detail table, which is more than the response time, resulting in no permission for exporting.

Solution

Remove the time limit for response.

Description

Exporting the detail table as an Excel file fails in Google Chrome, and there is a spinning circle on the page. When visiting the project environment in Google Chrome, you can export a small amount of data volume, but 200,000 data is too large to export.

Cause

There is wrong with Google Chrome.

Solution

Export after switching Google Chrome to private browsing mode or reinstall your Google Chrome.

Description

There is an exclamation mark after exporting Excel with the Kyligence Enterprise Edition Database, as shown in the following figure.

Cause

There are spaces left at the end of the data field.

Solution

Delete the spaces in the data field in the Kyligence Database.

Description

You can export the dashboard, but the speed is very slow.

Cause

The cause may be exporting the dashboard under Nashron.

Solution

You are advised to use J2V8 as the operating environment when exporting. If you still export the dashboard under Nashron, the problem may remain. If you use Linux, you are advised to update GCC.

Description

Error in exporting the dashboard: build exception occur in exporting.

Cause

The disk where the server resides is full.

Solution

Install FineBI to the root directory and perform the disk cleanup.