Designer Detection/Feedback

Version

Application Scenario

Bugs in the designer environment often cause problems like designer crashes and certain function jams or invalidity. Therefore, the designer environment detection function is added to monitor key scenarios and assist users in locating and solving bugs. At the same time, the designer feedback toolbox function is added to monitor in the background whether the designer is lagging and transmit information such as the lag stack trace to the cloud, making it easier to further identify the clustering reasons and optimize.

Functions

1. The designer environment detection function mainly detects the following two items:

• JAR package: detects whether JAR packages are missing, whether JAR package versions are consistent, and whether JAR packages have conflicts.

• FineDB: detects whether FineDB is in good condition, whether FineDB has access permissions, and whether FineDB has dirty data.

2. The Designer feedback toolbox function provides the following two aspects of feedback on designer jam problems:

• Operation time consumption detection

• Snap operation class capture

Designer Startup

Designer Startup Failed

If an unknown error occurs in the designer startup, a prompt appears: "Sorry! An unexpected error occurred in the designer", with detailed information shown in the following figure. For troubleshooting, see Abnormal Jar Packages Detection.

Designer Startup

If an error occurs after the designer startup, a prompt "Designer Environment Detection Error" pops up in the lower right corner of the designer. The pop-up content includes the error display result and the corresponding solution. If there are multiple errors, they will be displayed in separate pop-up windows.

• You can check error information by switching pages.

• If you click OK consecutively, the next page is automatically flipped until the last one. Then the pop-up window disappears.

• If you click No prompt again, the system closes all current error prompt windows of the designer environment detection, which will no longer be performed until users manually enable it.

• If you click the X icon, the system closes all current error prompt windows of the designer environment detection.

Switching Working Directory

If an error occurs when you switch working directories, a prompt "Designer Environment Detection Error" pops up in the lower right corner of the designer. The pop-up window includes where and why the error occurs and the corresponding solution. If there are multiple errors, they will be displayed in separate pop-up windows.

Manual Detection

Choose Help > Designer Detection/Feedback in the designer toolbar and click Start Detection in the pop-up window.

• During the detection, you can click Stop Detection to abort the process.

• The  icon represents that the designer environment is being detected.

• The  icon represents that the detection result is normal.

• The  icon represents that the detection result is abnormal.

Enabling Detection

The Designer Detection/Feedback function is enabled by default when you install the designer. To enable this function again after you disable it, choose Help > Designer Detection/Feedback in the designer toolbar, check Detect Upon Designer Startup/Working Directory Switchover, and click OK.

Disabling Detection

To disable the Designer Detection/Feedback function, choose Help > Designer Detection/Feedback in the designer toolbar, uncheck Detect Upon Designer Startup/Working Directory Switchover, and click OK.

1. Choose Help > Designer Detection/Feedback in the designer toolbar.

2. Click Designer feedback toolbox in the pop-up window.

3. Click General Settings, check Operation time consumption detection and Snap operation class capture, and click Save.

4. After selecting the record jam time, you can upload jam logs to provide feedback to the product team. Users with the internal network can click Exporting jam logs to independently analyze problems or provide exported logs to technical support for problem troubleshooting, as shown in the following figure.

Note:

Dates with jam records can be selected. Others are grayed out and cannot be selected.